FAQ + Contact

Shipping Method & Costs:

INTERNATIONAL ORDERS: From the 1st of July 2021 VAT must be paid on all orders sent to the EU from the UK. On arrival of your goods, you will be required to pay VAT + a collection fee (this varies from country to country). If orders are refused by the customer for this reason we will not be able to offer a refund. Please take this into consideration before ordering from By Zeena.

COVID-19 UPDATE: Due to COVID-19 delivery times are more likely to be affected worldwide (ongoing). Please take this into consideration before purchasing from BY ZEENA.

Our goods are packed in a clean/well sanitised area, however due to handling your parcel should be disinfected upon arrival. Please remember to disinfect your BY ZEENA parcel and any other parcels you receive. 

How Long Will My Order Take To Arrive?

UK 1st Class - £4.00 (Up to 3 working days) This does not include Bank Holidays

EU Tracked - £10.50 (Up to 7 working days - this varies depending on countries)

US Tracked - £12 (Up to 15 working days)

Other International - £15 (Up to 20 working days)

Please note: Due to factors such as postal services, customs and busier periods i.e. sales, public holidays it can take slightly longer for your items to arrive on time. Please bare this in mind when ordering and allow enough time for your item/s to be delivered.



Will I Be Able To Track My Order? 

We provide full tracking with each order and it's up to the customer to keep updated with shipment details. You can follow your order via Royal Mail by entering the tracking number sent to your email

If you think your parcel is lost or you need further assistance, please contact us -

Countries facing issues: 

* Germany - We've noticed that attempted deliveries are only made once, please ensure you are following your parcel to be kept updated with the expected arrival date. 

* USA & Canada - During Winter periods, parcels may take exceptionally longer to arrive due to extreme weather conditions. Please bare this in mind when placing your By Zeena Order. 

Processing Times:

What Are Your Processing Times?

We process orders within 3 working days however this may differ during busier periods. 

Returns/Refunds Policy:

Do You Offer Refunds?

Due to the nature of our goods we are only able to accept returns & exchanges for items that have arrived damaged. Please get in touch with us using the details below. We're here to help! 

Further Questions? Get in touch -